You have the right to cancel your order at any time between now and 15 days after you (or the person you ask us to ship the products to) receive your items.

You can return unwanted items to us by the courier company that we send you the parcel ( ACS Courier for Greece / DHL for International shipping ).

You will be refunded on the credit/debit card you used to place the order within 15 days.

The cost of the returns is 9 € with the DHL Courier.

Returns are accepted only if :

1. Contact our Customer Services team on 0030 211 850 0125 or send email in oroloi@oroloi.gr
2. The change tag has not been removed from the product.
3. The product is at its first condition and not damaged in any way.
4. Any pieces has been removed from the bracelet of the watch.
5. If you received any gift with the product, it has to be returned as well.
6. Place the item into its original presentation box and make sure that the parcel is sealed securely.
7. If the item is in its original condition, we will refund the payment card used to place the order
8. Please note that products that are personalised ( engraved ) cannot be returned

If you wish to exchange your item, you will need to return it to our company as we are unable to process an exchange by post.

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. If you buy a gift online, the recipient will not be able to get a cash refund if they want to return the item. If a recipient does want to return a gift, we will exchange it for another product or a gift card credited to the value of the gift.