Find clear answers about buying a watch online, authentic branded watches, warranty, payment methods, shipping, delivery, returns, physical stores and watch service at OROLOI.gr.
You will also find useful guidance for choosing a men’s watch, women’s watch, automatic watch, quartz watch, smartwatch, Swiss watch or diving watch.
Select the topic that interests you and find useful information about your order, warranty, payment, shipping, returns, store pickup or watch service.
Find information about placing an order, order confirmation, tracking, product availability and managing your customer account.
Choose the watch or product you want, add it to your cart and proceed to checkout. Enter your delivery details and select the available shipping and payment method.
You can start from men’s watches , women’s watches , smartwatches or watch brands A–Z .
You can continue your purchase as a new customer. Creating an account makes it easier to track orders, view your order history and save time on future purchases.
After completing your order, a confirmation message appears and an email is sent to the address you provided.
If you do not see the email, check your spam folder. If you still need help, contact us so we can check your order.
Visit the Order Tracking page and use the available shipping information. Once a tracking number is issued, you can follow the progress of your parcel.
Contact us as soon as possible. If your order has not yet been completed or handed over to the carrier, we will check whether a change or cancellation is possible.
If the order has already been shipped, you may need to follow the return procedure.
Check the availability indication on the product page. If a watch requires a different dispatch time, the relevant information will appear on the product page or will be provided when you contact us.
Use the password reset option on the login page and follow the instructions sent to your email. You do not need to create a new account.
Learn more about authentic branded watches, warranty coverage, the company behind OROLOI.gr and support after your purchase.
Yes. At OROLOI.gr you will find authentic branded watches and products from recognised watch brands.
You can explore the available companies on the Watch Brands A–Z page.
Watches are supplied with the applicable distributor or manufacturer warranty, where this applies to the specific brand and product.
Warranty terms and duration may vary depending on the brand and model.
Warranty duration depends on the brand, manufacturer, distributor and specific model. Check the product details and the warranty documents supplied with your watch.
With your watch you receive the accessories and documents provided for the specific brand and model, such as packaging, warranty documents or user instructions where available.
The exact contents may vary by product.
Contact us and let us know the brand, model and issue you are experiencing.
Depending on the case, we will guide you through technical inspection, warranty procedure, cooperation with the distributor or watch service .
OROLOI.gr is part of Savvidis SA, a family business active since 1963 in the watch and jewellery sector.
Learn more on the About Us page.
At OROLOI.gr you have access to long-standing experience in watches, physical stores, organised online payments, order support and a specialised watch service department.
This means you can receive support both before and after buying your watch.
Yes. You can visit our physical locations in Athens, Thessaloniki and Grevena, as well as the Service Center in central Athens.
See addresses and information on the Stores page.
See which payment options you can use for your order, including cards, digital payments, IRIS, Klarna, PayPal, bank transfer and store payment where available.
Depending on your order and the options displayed at checkout, you may use cash on delivery, debit or credit card, Apple Pay, Google Pay, IRIS, bank transfer, PayPal, Viva Wallet, Klarna or payment upon store pickup.
See all information on the Payment Methods page.
Yes. Depending on your order, you may choose cash on delivery where supported, IRIS, bank transfer or another available payment method shown at checkout.
Yes, for orders where cash on delivery appears as an available option.
For the exact fee and service availability, check the checkout before completing your order.
Interest-free instalments may be available for eligible transactions. The available number of instalments appears during checkout.
Options may depend on the purchase amount and payment method.
Yes, when Klarna appears as an available payment option at checkout.
Use of the service is subject to Klarna’s terms and eligibility criteria.
Yes. When IRIS appears during payment, you can complete the transaction through your bank account.
Yes, when these options are available for your device and transaction.
Yes. Select bank transfer and use one of the accounts listed on the official payment information page.
Include the required order details in the payment reference.
Card payments are carried out through the available secure payment infrastructure. Your card details are entered in the environment of the payment provider.
Learn more about shipping fees, free delivery, BOX NOW pickup, Cyprus and Europe deliveries and tracking your parcel.
For orders below €69, standard shipping within Greece costs €4.
For orders of €69 or more, standard shipping is free according to the current shipping policy.
For orders of €69 or more, you can use free standard shipping within Greece, according to the current shipping policy.
Yes. If BOX NOW is available for your order, select it at checkout and choose the locker that serves you best.
Current fees are displayed during checkout.
Dispatch time depends on the availability of the product you have selected.
Final delivery time may also depend on destination, carrier and exceptional conditions.
Yes. You can choose from the available shipping options to Cyprus, depending on your order and destination.
For current fees and delivery times, see the Shipping Information page or the options displayed at checkout.
Yes. You can place orders to available destinations in Europe.
Available services, fees and delivery times depend on the destination country.
Yes. When store pickup is available at checkout, you can choose the pickup point that serves you.
You will be notified when your order is ready for collection.
Visit the Order Tracking page and use the available shipping details.
In some remote areas, hard-to-reach destinations or islands, delivery may require additional time.
See what you need to know if you want to return a product, what condition it must be in and what applies to watches, bracelets and smartwatches.
Yes. You can request a return within 14 days from delivery, provided that the applicable return conditions are met.
Before sending the product back, read the Returns page.
The product must be in the condition required by the return policy, without use beyond necessary inspection and with the required tags, accessories, packaging and documents.
If bracelet links have been removed or any other modification has been made, return may not be possible.
If you may want to return the watch, contact us before any adjustment is made.
Special return restrictions apply to activated smartwatches.
Check the official return policy before activating your device.
Return shipping cost depends on the reason for the return and the applicable terms.
Before sending the product back, consult the return policy .
Refunds are processed according to the applicable terms, after the returned product has been received and inspected.
The time it takes for the amount to appear may also depend on the payment method and payment provider.
If your purchase included a gift, the gift may need to be returned together with the product.
Check the applicable terms before returning.
Contact us so we can guide you according to the issue with your watch.
It may require warranty procedure, technical inspection, dispatch to the distributor or service by the Watch Service Department .
Find information about physical locations, availability of specific models and collecting your online order from a store.
You can visit our physical locations in Athens, Thessaloniki and Grevena, as well as the Service Center in central Athens.
See addresses and opening hours on the Stores page.
Yes. Before visiting a store, contact us to check whether the specific model is available at the location that serves you.
A product available online is not necessarily available at every physical store.
Yes. When store pickup is available at checkout, you can choose the pickup point that serves you.
Please wait for the notification that your order is ready before visiting the store.
When payment upon store pickup appears as an available option at checkout, you can select it for your order.
No. The Service Center operates as a dedicated technical support point.
You can find it at Ermou 7, 2nd floor, 10563, Syntagma Square, Athens .
Learn how you can be assisted with battery replacement, water-resistance checks, movement repair, strap or bracelet adjustment and courier service.
Yes. You can contact the organised Watch Service Department in central Athens for technical inspection, maintenance and repair.
Depending on your watch and technical feasibility, you may be assisted with:
Yes. You can request a technical assessment for your watch.
Whether the work can be undertaken depends on the brand, model, movement, condition of the watch and availability of parts.
Yes. Contact the Service Department first to receive instructions about packaging and sending your watch.
After technical inspection and completion of the approved work, the watch can be returned to your address.
Yes. Battery replacement is available for many quartz and digital watches.
For special or highly water-resistant models, additional inspection or authorised service cooperation may be required.
Yes, where technically possible. Depending on the model, the case, crown and sealing components can be checked.
Yes. You can be assisted with strap replacement, bracelet adjustment or compatible strap selection, depending on the model and dimensions of your watch.
See also available watch straps .
For work carried out by the Service Department, the corresponding good-operation warranty terms apply depending on the type of work.
The time required depends on the work needed, the brand, movement and availability of parts.
If cooperation with authorised service is required, additional time may be needed. You will be informed after technical inspection.
The Service Department is located at Ermou 7, 2nd floor, 10563, Syntagma Square, Athens .
Before visiting, check the current information on the Watch Service page.
Find practical guidance for choosing a men’s watch, women’s watch, automatic watch, quartz watch, Swiss watch, diving watch or smartwatch.
Start with four basic criteria: where you will wear the watch, which size fits your wrist, which movement you prefer and what your budget is.
Daily wear, business style, sports, swimming and formal occasions may require different types of watches.
See also OROLOI.gr recommendations .
Consider the case size, thickness, movement type and how you plan to wear the watch.
For a more formal look, clean and elegant lines are usually safer. For sport use, focus more on durability and functions.
See all men’s watches .
Look at the jewellery and accessories the person already wears.
Notice whether they prefer gold or silver tones, minimal or more expressive designs, bracelets or straps. Choosing close to their existing style is usually the safer option.
Explore women’s watches .
The best brand depends on what you are looking for: budget, movement, design, country of origin, sport character, brand history or after-sales support.
View and compare brands on the Watch Brands A–Z page.
Choose quartz if you want practicality, high accuracy and usually lower everyday maintenance requirements.
Choose automatic if you are more interested in the experience of a mechanical movement and traditional watchmaking.
Do not look only at case diameter. Case length, thickness, wrist width and lug fit are also important.
A larger watch does not necessarily mean a better fit.
Choose a bracelet if you prefer a metal look, durability and a more structured presence on the wrist.
Choose a strap if you want a different feel, lower weight or materials such as leather, rubber or fabric.
ATM describes a watch’s resistance to water pressure under specific test conditions.
It should not automatically be treated as equivalent to real diving depth. For swimming or diving, always follow the manufacturer’s instructions for the specific model.
It depends on the certification of the model, the condition of the watch, crown, gaskets and the brand’s instructions.
If the watch is older, a water-resistance check before serious contact with water is strongly useful.
An automatic mechanical watch uses the movement of your wrist to wind the mainspring through a rotating rotor.
If it is not worn for a while, it may stop when the power reserve is depleted.
See automatic men’s watches .
Start with compatibility with your phone and then compare the features you actually need.
Check GPS, notifications, workouts, battery life, maps, activity tracking and screen size.
See the smartwatch collection .
Choose based on your budget, movement, case diameter, design and how you plan to wear the watch.
Compare quartz and automatic models, sport or dress character and the support offered by each brand.
Check water resistance, crown, bezel, legibility and strap or bracelet.
Make sure the specific model is actually suitable for the use you have in mind. A sporty-looking watch is not necessarily a diving watch.
First decide what matters most to you: brand, movement, appearance or a specific function.
Within the same budget, you may find different value: a better movement, stronger brand, more functions or simply a design that better fits your personal style.
Visit the watch glossary to learn more about movements, water resistance, materials, chronographs, GMT, automatic winding and many other watch functions.
Explore popular watch categories and find the model that fits your style, needs and budget.
Contact us for help with choosing a watch, checking product availability, placing an order, shipping, returns or technical watch service.
